One of the tricks you can use when creating a nice dashboard or Excel template is to add a drop-down list to a cell using Data Validation. You can reference a list from a different worksheet as long as you define the list as a Named Range. In my new article, "Drop Down List using Data Validation", I explain how to do it.
. Read More........Agent Communications Panel for OCS and CRM
Obviously Microsoft is heading full speed towards tight integration of strategic business applications. Now they have released a FREE addon that "integrates Microsoft Dynamics CRM with Microsoft� Office Communications Server 2007 R2 (OCS) and enables users to manage their communications (make calls, receive calls, conference, chat, and monitor presence information) from their Dynamics CRM Web client." Compare that to other CRM solutions where you might have to spend a lot of dough to get such a functionality. Nice�
Deployment seems rather easy, download here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0d689f13-4953-40ea-995e-49469dae559e
Gonna check and let you know more soon....
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